{"page":{"id":"01KCHE98EAVNWW65E2XPEW9KEA","name":"Gladia","url":"https://status.gladia.io/","updated_at":"2026-10-07T14:17:09Z"},"incidents":[{"id":"01M4B77E5CB05WV0VG6NPWJ43J","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-10-07T13:00:45Z","updated_at":"2026-10-07T14:17:09Z","resolved_at":"2026-10-07T14:17:09Z","impact":"critical","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M4BBKBGGK0MVWDMFWTG50V6T","body":"Fully recovered. Back to normal operation.","created_at":"2026-10-07T14:17:09Z","display_at":"2026-10-07T14:17:09Z","incident_id":"01M4B77E5CB05WV0VG6NPWJ43J","status":"resolved","updated_at":"2026-10-07T14:17:09Z"},{"id":"01M4BAVH9EYZ2RFBAGYKGAA8WX","body":"Most of the backlog is cleared. We’re temporarily raising the rate limit to drain the rest as fast as possible. Expect normal operation again in a few minutes.","created_at":"2026-10-07T14:04:09Z","display_at":"2026-10-07T14:04:09Z","incident_id":"01M4B77E5CB05WV0VG6NPWJ43J","status":"monitoring","updated_at":"2026-10-07T14:04:09Z"},{"id":"01M4B8MCFVRDS46R6J0V3Y86VX","body":"Service is coming back online, expect some latency while we process accumulated requests","created_at":"2026-10-07T13:25:18Z","display_at":"2026-10-07T13:25:17Z","incident_id":"01M4B77E5CB05WV0VG6NPWJ43J","status":"investigating","updated_at":"2026-10-07T13:25:18Z"},{"id":"01M4B83XNDC18VAQT399CZ1542","body":"\u003chttps://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t\u003e","created_at":"2026-10-07T13:16:18Z","display_at":"2026-10-07T13:16:18Z","incident_id":"01M4B77E5CB05WV0VG6NPWJ43J","status":"investigating","updated_at":"2026-10-07T13:16:18Z"},{"id":"01M4B77E5CK25KWJ1Z6N64F7J0","body":"Service is unhealthy","created_at":"2026-10-07T13:00:45Z","display_at":"2026-10-07T13:00:45Z","incident_id":"01M4B77E5CB05WV0VG6NPWJ43J","status":"investigating","updated_at":"2026-10-07T13:00:45Z"}]},{"id":"01M43954RRSV8V12D23SMWTZZT","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-10-04T11:00:31Z","updated_at":"2026-10-04T11:26:39Z","resolved_at":"2026-10-04T11:26:38Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M43AMZ8VPAZZENFFJDA49D58","body":"This incident has been resolved.","created_at":"2026-10-04T11:26:39Z","display_at":"2026-10-04T11:26:38Z","incident_id":"01M43954RRSV8V12D23SMWTZZT","status":"resolved","updated_at":"2026-10-04T11:26:39Z"},{"id":"01M43954RRVSPP0DNZ4WF9E064","body":"Service is unhealthy","created_at":"2026-10-04T11:00:31Z","display_at":"2026-10-04T11:00:31Z","incident_id":"01M43954RRSV8V12D23SMWTZZT","status":"investigating","updated_at":"2026-10-04T11:00:31Z"}]},{"id":"01M40HC8ACVQ0W60NHB5EK7HVJ","name":"[Europe] Pre-Recorded is in degraded state","status":"resolved","created_at":"2026-10-03T09:26:29Z","updated_at":"2026-10-03T09:45:05Z","resolved_at":"2026-10-03T09:45:05Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M40JE9NC8NAMY7X0KMV2EDKV","body":"Operations are back to normal","created_at":"2026-10-03T09:45:05Z","display_at":"2026-10-03T09:45:05Z","incident_id":"01M40HC8ACVQ0W60NHB5EK7HVJ","status":"resolved","updated_at":"2026-10-03T09:45:05Z"},{"id":"01M40J0SVY0WZ4NWY73XTJ4JHE","body":"Pre-recorded is recovering.","created_at":"2026-10-03T09:37:43Z","display_at":"2026-10-03T09:37:43Z","incident_id":"01M40HC8ACVQ0W60NHB5EK7HVJ","status":"monitoring","updated_at":"2026-10-03T09:37:43Z"},{"id":"01M40HC8ACD4B4KERFAGQ08MS7","body":"Pre-recorded jobs may be delayed","created_at":"2026-10-03T09:26:30Z","display_at":"2026-10-03T09:26:29Z","incident_id":"01M40HC8ACVQ0W60NHB5EK7HVJ","status":"identified","updated_at":"2026-10-03T09:26:30Z"}]},{"id":"01M3M42AJ8EC1B2BT11FSQYC8Q","name":"[Europe] Add-ons is in a degraded state","status":"resolved","created_at":"2026-09-28T13:42:59Z","updated_at":"2026-09-28T13:45:26Z","resolved_at":"2026-09-28T13:45:26Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M3M46SRRP1PNJS3DJM0F6C9N","body":"This incident has been resolved.","created_at":"2026-09-28T13:45:26Z","display_at":"2026-09-28T13:45:26Z","incident_id":"01M3M42AJ8EC1B2BT11FSQYC8Q","status":"resolved","updated_at":"2026-09-28T13:45:26Z"},{"id":"01M3M42AJ8VS84D2177XWAX0DQ","body":"Service is unhealthy","created_at":"2026-09-28T13:43:00Z","display_at":"2026-09-28T13:42:59Z","incident_id":"01M3M42AJ8EC1B2BT11FSQYC8Q","status":"investigating","updated_at":"2026-09-28T13:43:00Z"}]},{"id":"01M379X0822B173MSS83KPJEE0","name":"Real-time and Pre-recorded is having issue","status":"resolved","created_at":"2026-09-23T14:14:49Z","updated_at":"2026-09-23T15:47:36Z","resolved_at":"2026-09-23T15:47:36Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M37F6WE2H5DRP5K4GV31K80T","body":"The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained. \nPre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable.","created_at":"2026-09-23T15:47:36Z","display_at":"2026-09-23T15:47:36Z","incident_id":"01M379X0822B173MSS83KPJEE0","status":"resolved","updated_at":"2026-09-23T15:47:36Z"},{"id":"01M37C2ZJS8C6W2GW8J3WNHNDH","body":"The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal.","created_at":"2026-09-23T14:53:02Z","display_at":"2026-09-23T14:53:02Z","incident_id":"01M379X0822B173MSS83KPJEE0","status":"monitoring","updated_at":"2026-09-23T14:53:02Z"},{"id":"01M37B4A8NDHA5D81QJX1FQ3MD","body":"Network issue affecting Pre-recorded and Real Time.\nTranscription processing is slower than usual, and file uploads may also be affected.\nOur team is actively working on a resolution. We will share another update as soon as more information is available.","created_at":"2026-09-23T14:36:17Z","display_at":"2026-09-23T14:36:17Z","incident_id":"01M379X0822B173MSS83KPJEE0","status":"identified","updated_at":"2026-09-23T14:36:17Z"},{"id":"01M37B2KNWTJ9AC1PKFV1NT02C","body":"Network issue affecting Pre-recorded and Real Time. \nTranscription processing is slower than usual, and file uploads may also be affected.\nOur team is actively working on a resolution. We will share another update as soon as more information is available.","created_at":"2026-09-23T14:35:21Z","display_at":"2026-09-23T14:35:21Z","incident_id":"01M379X0822B173MSS83KPJEE0","status":"identified","updated_at":"2026-09-23T14:35:21Z"},{"id":"01M37AE328R2FX5PVKM2RP46VV","body":"Investigating source of the issue","created_at":"2026-09-23T14:24:09Z","display_at":"2026-09-23T14:24:09Z","incident_id":"01M379X0822B173MSS83KPJEE0","status":"investigating","updated_at":"2026-09-23T14:24:09Z"},{"id":"01M379X0829HMR8MX2NBGCT2B2","body":"Another network incident is affecting our production","created_at":"2026-09-23T14:14:49Z","display_at":"2026-09-23T14:14:49Z","incident_id":"01M379X0822B173MSS83KPJEE0","status":"investigating","updated_at":"2026-09-23T14:14:49Z"}]},{"id":"01M36HBJY402BRF6H9SWND2EA2","name":"Global Incident - Pre-Recorded / Real-Time","status":"resolved","created_at":"2026-09-23T07:05:52Z","updated_at":"2026-09-23T08:10:13Z","resolved_at":"2026-09-23T08:10:13Z","impact":"critical","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M36N1DEVGQJ2NA1W61S7EDWQ","body":"All services have returned to normal operation.\n\nThe provider-side network issue is resolved. New jobs are processing normally, and the remaining Pre-Recorded backlog from this morning has been cleared.\n\nWe consider this incident resolved. Thank you for your patience.","created_at":"2026-09-23T08:10:13Z","display_at":"2026-09-23T08:10:13Z","incident_id":"01M36HBJY402BRF6H9SWND2EA2","status":"resolved","updated_at":"2026-09-23T08:10:13Z"},{"id":"01M36K4N1M8RRR7XXBHYTWEXCZ","body":"Update : service recovering\nSituation returning to normal. New Pre-Recorded jobs process normally. Jobs from 08:55–09:34 UTC+2 are processed with delay. ","created_at":"2026-09-23T07:37:02Z","display_at":"2026-09-23T07:33:00Z","incident_id":"01M36HBJY402BRF6H9SWND2EA2","status":"monitoring","updated_at":"2026-09-23T08:20:18Z"},{"id":"01M36HVPPXX6PA47D46SPWKTH4","body":"Still Investigating source of the issue.","created_at":"2026-09-23T07:14:41Z","display_at":"2026-09-23T07:14:41Z","incident_id":"01M36HBJY402BRF6H9SWND2EA2","status":"investigating","updated_at":"2026-09-23T07:14:41Z"},{"id":"01M36HBJY4BS4APMNFSPE2KSV5","body":"Investigating source of the issue","created_at":"2026-09-23T07:05:52Z","display_at":"2026-09-23T07:05:52Z","incident_id":"01M36HBJY402BRF6H9SWND2EA2","status":"investigating","updated_at":"2026-09-23T07:05:52Z"}]},{"id":"01M3546RD8E2CBBGVTRRKC02P4","name":"Real Time outage","status":"resolved","created_at":"2026-09-22T17:56:48Z","updated_at":"2026-09-22T17:58:29Z","resolved_at":"2026-09-22T17:58:29Z","impact":"critical","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M3549TQ79N4C1MZHFWNE6ZEP","body":"Incident is resolved","created_at":"2026-09-22T17:58:29Z","display_at":"2026-09-22T17:58:29Z","incident_id":"01M3546RD8E2CBBGVTRRKC02P4","status":"resolved","updated_at":"2026-09-22T17:58:29Z"},{"id":"01M3546RD8RE3KG1T2XQ9R7SDV","body":"We experienced networking issues affecting Pre-recorded and Real time APIs.","created_at":"2026-09-22T17:56:48Z","display_at":"2026-09-22T17:56:48Z","incident_id":"01M3546RD8E2CBBGVTRRKC02P4","status":"investigating","updated_at":"2026-09-22T17:56:48Z"}]},{"id":"01M352XJXRPV4H5PH87HJPZS5V","name":"Timeouts","status":"resolved","created_at":"2026-09-22T17:34:19Z","updated_at":"2026-09-22T17:54:34Z","resolved_at":"2026-09-22T17:54:34Z","impact":"none","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M3542NQTYKCM3QV8YCH78BEG","body":"Incident is resolved","created_at":"2026-09-22T17:54:34Z","display_at":"2026-09-22T17:54:34Z","incident_id":"01M352XJXRPV4H5PH87HJPZS5V","status":"resolved","updated_at":"2026-09-22T17:54:34Z"},{"id":"01M35412AFG089DVBZY2G8QXC2","body":"Incident is resolved. We experienced some network issues affecting Real Time.","created_at":"2026-09-22T17:53:42Z","display_at":"2026-09-22T17:53:42Z","incident_id":"01M352XJXRPV4H5PH87HJPZS5V","status":"monitoring","updated_at":"2026-09-22T17:53:42Z"},{"id":"01M352XJXRDDWFETSS378GAN7X","body":"We are experiencing timeouts","created_at":"2026-09-22T17:34:19Z","display_at":"2026-09-22T17:34:19Z","incident_id":"01M352XJXRPV4H5PH87HJPZS5V","status":"investigating","updated_at":"2026-09-22T17:34:19Z"}]},{"id":"01M34A681NZ8PKQSCZEE42260A","name":"[Europe] Add-ons is in a degraded state","status":"resolved","created_at":"2026-09-22T10:22:09Z","updated_at":"2026-09-22T10:26:53Z","resolved_at":"2026-09-22T10:26:53Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M34AEY2R7WWAZ6WD5E6R8Q9T","body":"This incident has been resolved.","created_at":"2026-09-22T10:26:53Z","display_at":"2026-09-22T10:26:53Z","incident_id":"01M34A681NZ8PKQSCZEE42260A","status":"resolved","updated_at":"2026-09-22T10:26:53Z"},{"id":"01M34A681NGE3TRTPR2F3WR6P3","body":"Service is unhealthy","created_at":"2026-09-22T10:22:09Z","display_at":"2026-09-22T10:22:08Z","incident_id":"01M34A681NZ8PKQSCZEE42260A","status":"investigating","updated_at":"2026-09-22T10:22:09Z"}]},{"id":"01M31PM5ATCHT2H3TNVZH62NDS","name":"[Europe] API is in a degraded state","status":"resolved","created_at":"2026-09-21T10:01:44Z","updated_at":"2026-09-21T12:08:37Z","resolved_at":"2026-09-21T12:08:37Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M31XWG69WGD2WB22ZNQJ9K7D","body":"This incident has been resolved.","created_at":"2026-09-21T12:08:37Z","display_at":"2026-09-21T12:08:37Z","incident_id":"01M31PM5ATCHT2H3TNVZH62NDS","status":"resolved","updated_at":"2026-09-21T12:08:37Z"},{"id":"01M31RPBR90W4ZZSM0AJ0DAN5E","body":"Service is back to normal, monitoring","created_at":"2026-09-21T10:37:53Z","display_at":"2026-09-21T10:37:53Z","incident_id":"01M31PM5ATCHT2H3TNVZH62NDS","status":"monitoring","updated_at":"2026-09-21T10:37:53Z"},{"id":"01M31PM5ATTVWJPA5KKQMYEPKQ","body":"Service is unhealthy","created_at":"2026-09-21T10:01:44Z","display_at":"2026-09-21T10:01:44Z","incident_id":"01M31PM5ATCHT2H3TNVZH62NDS","status":"investigating","updated_at":"2026-09-21T10:01:44Z"}]},{"id":"01M2FJPXTEZ0YVDCTKSV84ND2F","name":"[Europe] API is in a degraded state","status":"resolved","created_at":"2026-09-14T09:07:01Z","updated_at":"2026-09-15T22:38:12Z","resolved_at":"2026-09-14T16:38:28Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M2KKGZT5HJ93BSXNER25W013","body":"Processing queues are empty and pre-recorded transcription processing times are back to normal. Real-time and live streaming sessions are operating normally.\n\nDuring this incident, some customers experienced elevated error rates, timeouts, and degraded processing times on pre-recorded, real-time, and live streaming endpoints.\n\nA detailed post-mortem will be shared in the coming days.\n\nWe sincerely apologize for the disruption and thank you for your patience.","created_at":"2026-09-15T22:38:12Z","display_at":"2026-09-15T22:38:12Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"resolved","updated_at":"2026-09-15T22:38:12Z"},{"id":"01M2JNSV07P2H0FV3FZ3AJZJ6E","body":"We are still facing performance issues due to reduced infrastructure capacity, average processing times have degraded.\n\nAcross all accounts, average turnaround is currently around 28 minutes. Actual times still vary by account depending on your current transcription queue and your concurrent processing limit.\n\nAll transcriptions are still being processed. Some may simply complete more slowly than usual. Our teams continue to work on restoring full capacity.","created_at":"2026-09-15T13:58:45Z","display_at":"2026-09-15T13:58:45Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-15T13:58:45Z"},{"id":"01M2JK629NGHW27E1MY6RW2X05","body":"We are still facing performance issues due to reduced infrastructure capacity, but average processing times have improved.\n\nAcross all accounts, average turnaround is currently around 12 minutes. Actual times still vary by account depending on your current transcription queue and your concurrent processing limit.\n\nAll transcriptions are still being processed. Some may simply complete more slowly than usual. Our teams continue to work on restoring full capacity.","created_at":"2026-09-15T13:13:00Z","display_at":"2026-09-15T13:13:00Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-15T13:13:00Z"},{"id":"01M2JEGFYSDYGF3SDV1TDVZ9F5","body":"We are still facing performance issues due to reduced infrastructure capacity.\n\nProcessing times vary by account: they depend on your current transcription queue and your concurrent processing limit. Across all accounts, average turnaround is currently around 22 minutes.\n\nAll transcriptions are still being processed and are not lost. Some may simply complete more slowly than usual. Our teams continue to work on restoring full capacity.","created_at":"2026-09-15T11:51:19Z","display_at":"2026-09-15T11:51:19Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-15T11:51:19Z"},{"id":"01M2J8PJQEAHWX28KXEMQPME6J","body":"We are still facing performance issues, requests might take a few minutes to be processed. ","created_at":"2026-09-15T10:09:47Z","display_at":"2026-09-15T10:09:47Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-15T10:09:47Z"},{"id":"01M2GCHJ9DJ1D152XR2GAXCG5Z","body":"Incident is now resolved.\nThe average transcription time is less than 1 minute\n","created_at":"2026-09-14T16:38:28Z","display_at":"2026-09-14T16:38:28Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"resolved","updated_at":"2026-09-14T16:38:28Z"},{"id":"01M2G70CBNWQN1J255V57Q9Q6G","body":"Uploads are working normally again.\n\nProcessing capacity is still reduced while we clear the backlog from earlier today. Expect around **3 minutes** for new jobs during peak periods, and longer (up to about **20 minutes**) if you have a high volume waiting in the queue.\n\nWe are continuing to improve capacity and will update again as times return to normal.","created_at":"2026-09-14T15:01:42Z","display_at":"2026-09-14T15:01:42Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-14T15:01:42Z"},{"id":"01M2G0637204SV7S9EG5NC3SA9","body":"The network issue is now fully resolved. Uploads and API submissions should work normally again.\n\nWe are still clearing the backlog that built up during the disruption, and we are working to catch up. New jobs are typically completing in around **5 minutes**. Jobs that were already waiting, or accounts with a large queue, can still see longer processing times until that backlog drains.\n\nWe will keep monitoring and share another update as processing returns to normal.","created_at":"2026-09-14T13:02:29Z","display_at":"2026-09-14T13:02:29Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-14T13:02:29Z"},{"id":"01M2FQTXF917GBC6B7MAERSH2A","body":"We have identified the root cause: an external tool generated a traffic spike and a network incident. This delayed transcription processing and impacted our network, which also explains the upload latency.\n\nService is progressively returning to normal. We continue to monitor and will share a final update once everything is confirmed stable.","created_at":"2026-09-14T10:36:34Z","display_at":"2026-09-14T10:36:34Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-14T10:36:34Z"},{"id":"01M2FPTQENEB531DKCX4DBD9SJ","body":"We are currently experiencing degraded performance on our Europe API.\n\nTranscription processing is slower than usual, and file uploads may also be affected.\n\nOur team is actively working on a resolution. We will share another update as soon as more information is available.","created_at":"2026-09-14T10:18:59Z","display_at":"2026-09-14T10:18:59Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"monitoring","updated_at":"2026-09-14T10:18:59Z"},{"id":"01M2FJPXTERV2NRTR7KQHN8PVF","body":"We are currently experiencing degraded performance on our Europe API.\n\nTranscription processing is slower than usual, and file uploads may also be affected.\n\nOur team is actively working on a resolution. We will share another update as soon as more information is available.","created_at":"2026-09-14T09:07:01Z","display_at":"2026-09-14T09:07:01Z","incident_id":"01M2FJPXTEZ0YVDCTKSV84ND2F","status":"investigating","updated_at":"2026-09-14T10:18:13Z"}]},{"id":"01M259XXAE8VPQQM2A6G6XJT0T","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-09-10T09:21:08Z","updated_at":"2026-09-10T16:06:01Z","resolved_at":"2026-09-10T16:06:01Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M26138VEGPCM0G3DNW456FAX","body":"This issue has been resolved. Pre-recorded transcription processing times have improved further and are now averaging below 4 minutes and are back to normal.","created_at":"2026-09-10T16:06:01Z","display_at":"2026-09-10T16:06:01Z","incident_id":"01M259XXAE8VPQQM2A6G6XJT0T","status":"resolved","updated_at":"2026-09-10T16:07:48Z"},{"id":"01M25MF63KXRDF0TQQA7BWXZGG","body":"We have restored our GPU capacity. Due to the earlier incident and ongoing high traffic, pre-recorded transcription processing times remain longer than usual. We continue to monitor the situation closely.","created_at":"2026-09-10T12:25:20Z","display_at":"2026-09-10T12:25:20Z","incident_id":"01M259XXAE8VPQQM2A6G6XJT0T","status":"monitoring","updated_at":"2026-09-10T12:25:20Z"},{"id":"01M25FCJR8TNBCWFKEXQ3E467A","body":"Pre-recorded transcription processing times have come down to around 5 minutes on average and are returning to normal. We are monitoring the situation.","created_at":"2026-09-10T10:56:32Z","display_at":"2026-09-10T10:56:32Z","incident_id":"01M259XXAE8VPQQM2A6G6XJT0T","status":"monitoring","updated_at":"2026-09-10T10:56:32Z"},{"id":"01M25D75BPTGWC74ASQ9P2T7J2","body":"Pre-recorded transcription is taking longer than usual. Average processing time is currently around 6 minutes. Investigation ongoing.","created_at":"2026-09-10T10:18:37Z","display_at":"2026-09-10T10:18:37Z","incident_id":"01M259XXAE8VPQQM2A6G6XJT0T","status":"investigating","updated_at":"2026-09-10T10:18:37Z"},{"id":"01M259XXAEA8WS9P6WZ5CY8E5N","body":"Service is unhealthy","created_at":"2026-09-10T09:21:08Z","display_at":"2026-09-10T09:21:08Z","incident_id":"01M259XXAE8VPQQM2A6G6XJT0T","status":"investigating","updated_at":"2026-09-10T09:21:08Z"}]},{"id":"01M1GGB17G4X09667VKZ2EXVS4","name":"[Europe] Real Time V2 degraded state","status":"resolved","created_at":"2026-09-02T07:29:06Z","updated_at":"2026-09-02T07:29:06Z","resolved_at":"2026-09-02T06:55:00Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01M1GGB17GCWCREFQ0QQJMNYSV","body":"Service has been restored. Pre-recorded transcription was largely unaffected.","created_at":"2026-09-02T07:29:06Z","display_at":"2026-09-02T06:55:00Z","incident_id":"01M1GGB17G4X09667VKZ2EXVS4","status":"resolved","updated_at":"2026-09-02T07:31:38Z"},{"id":"01M1GGB17G3RSWY9P8M428H678","body":"Real-time API v2 is experiencing intermittent availability and connection failures.","created_at":"2026-09-02T07:29:06Z","display_at":"2026-09-02T06:30:00Z","incident_id":"01M1GGB17G4X09667VKZ2EXVS4","status":"identified","updated_at":"2026-09-02T07:29:06Z"}]},{"id":"01KYSPW6RN4275NW65T2B83ME3","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-07-30T14:29:25Z","updated_at":"2026-07-30T15:10:12Z","resolved_at":"2026-07-30T15:10:12Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KYSS6WF1VPBEVQH6F7CK5XJZ","body":"This incident has been resolved.","created_at":"2026-07-30T15:10:12Z","display_at":"2026-07-30T15:10:12Z","incident_id":"01KYSPW6RN4275NW65T2B83ME3","status":"resolved","updated_at":"2026-07-30T15:10:12Z"},{"id":"01KYSPW6RNWTCS3SWPF3JBFX02","body":"Service is unhealthy","created_at":"2026-07-30T14:29:25Z","display_at":"2026-07-30T14:29:25Z","incident_id":"01KYSPW6RN4275NW65T2B83ME3","status":"investigating","updated_at":"2026-07-30T14:29:25Z"}]},{"id":"01KYFR2HEYM4E7SKYBY1ZHMGYA","name":"[Europe] Translations are in a degraded state","status":"resolved","created_at":"2026-07-26T17:37:57Z","updated_at":"2026-07-26T17:52:19Z","resolved_at":"2026-07-26T17:52:19Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KYFRWVKAQ1C75A6S79B33WE8","body":"Translation service was scaled to accommodate heavy load.","created_at":"2026-07-26T17:52:19Z","display_at":"2026-07-26T17:52:19Z","incident_id":"01KYFR2HEYM4E7SKYBY1ZHMGYA","status":"resolved","updated_at":"2026-07-26T17:52:19Z"},{"id":"01KYFRVJ1YP8NW43DR3SES2WHV","body":"Translation service was overloaded.","created_at":"2026-07-26T17:51:37Z","display_at":"2026-07-26T17:51:37Z","incident_id":"01KYFR2HEYM4E7SKYBY1ZHMGYA","status":"monitoring","updated_at":"2026-07-26T17:51:37Z"},{"id":"01KYFR2HEYCH332YY54APXWTFQ","body":"Service is unhealthy","created_at":"2026-07-26T17:37:57Z","display_at":"2026-07-26T17:37:57Z","incident_id":"01KYFR2HEYM4E7SKYBY1ZHMGYA","status":"investigating","updated_at":"2026-07-26T17:37:57Z"}]},{"id":"01KY93VFJ6Z7GHGZN2125HDEZT","name":"[Europe] Add-ons is in a degraded state","status":"resolved","created_at":"2026-07-24T03:49:07Z","updated_at":"2026-07-24T04:19:09Z","resolved_at":"2026-07-24T04:19:09Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KY95JF267ZJ1YEXHQPZDDG6N","body":"This incident has been resolved.","created_at":"2026-07-24T04:19:09Z","display_at":"2026-07-24T04:19:09Z","incident_id":"01KY93VFJ6Z7GHGZN2125HDEZT","status":"resolved","updated_at":"2026-07-24T04:19:09Z"},{"id":"01KY93VFJ6SRFK0SEPQ89PXWWC","body":"Service is unhealthy","created_at":"2026-07-24T03:49:07Z","display_at":"2026-07-24T03:49:07Z","incident_id":"01KY93VFJ6Z7GHGZN2125HDEZT","status":"investigating","updated_at":"2026-07-24T03:49:07Z"}]},{"id":"01KXXXRXYNDGQNMXTGVV8H6DBT","name":"[Europe] API is in a degraded state","status":"resolved","created_at":"2026-07-19T19:31:14Z","updated_at":"2026-07-19T20:25:09Z","resolved_at":"2026-07-19T20:25:09Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KXY0VN5HAN3F92GKENPW47D5","body":"This incident has been resolved.","created_at":"2026-07-19T20:25:09Z","display_at":"2026-07-19T20:25:09Z","incident_id":"01KXXXRXYNDGQNMXTGVV8H6DBT","status":"resolved","updated_at":"2026-07-19T20:25:09Z"},{"id":"01KXXXRXYNWNNQEG9FHBNVQ9MM","body":"Service is unhealthy","created_at":"2026-07-19T19:31:14Z","display_at":"2026-07-19T19:31:14Z","incident_id":"01KXXXRXYNDGQNMXTGVV8H6DBT","status":"investigating","updated_at":"2026-07-19T19:31:14Z"}]},{"id":"01KXV590YW1P5AW47Q2XRTDNYW","name":"[Europe] Real-Time v2 is in a degraded state","status":"resolved","created_at":"2026-07-18T17:44:38Z","updated_at":"2026-07-18T17:50:58Z","resolved_at":"2026-07-18T17:50:58Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KXV5MMQ6QRHMQJZFFGR7HWS6","body":"This incident has been resolved.","created_at":"2026-07-18T17:50:58Z","display_at":"2026-07-18T17:50:58Z","incident_id":"01KXV590YW1P5AW47Q2XRTDNYW","status":"resolved","updated_at":"2026-07-18T17:50:58Z"},{"id":"01KXV590YWSADES52DQZZ143GT","body":"Service is unhealthy","created_at":"2026-07-18T17:44:38Z","display_at":"2026-07-18T17:44:38Z","incident_id":"01KXV590YW1P5AW47Q2XRTDNYW","status":"investigating","updated_at":"2026-07-18T17:44:38Z"}]},{"id":"01KXSS87YFJF4VP2QEJ346EG7W","name":"[Europe] API is in a degraded state","status":"resolved","created_at":"2026-07-18T04:55:15Z","updated_at":"2026-07-18T05:04:22Z","resolved_at":"2026-07-18T05:04:22Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KXSSRY7P89NQ9AMVHDZVHWHF","body":"This incident has been resolved.","created_at":"2026-07-18T05:04:22Z","display_at":"2026-07-18T05:04:22Z","incident_id":"01KXSS87YFJF4VP2QEJ346EG7W","status":"resolved","updated_at":"2026-07-18T05:04:22Z"},{"id":"01KXSS87YF6JWV9H4CGJQBQ87M","body":"Service is unhealthy","created_at":"2026-07-18T04:55:15Z","display_at":"2026-07-18T04:55:15Z","incident_id":"01KXSS87YFJF4VP2QEJ346EG7W","status":"investigating","updated_at":"2026-07-18T04:55:15Z"}]},{"id":"01KXM12VKC45YQ5JW4NEVMXFKD","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-07-15T23:16:40Z","updated_at":"2026-07-15T23:31:59Z","resolved_at":"2026-07-15T23:31:59Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KXM1YWZ9GVDBKDX8ZCBC7S3N","body":"This incident has been resolved.","created_at":"2026-07-15T23:31:59Z","display_at":"2026-07-15T23:31:59Z","incident_id":"01KXM12VKC45YQ5JW4NEVMXFKD","status":"resolved","updated_at":"2026-07-15T23:31:59Z"},{"id":"01KXM12VKCKYR2VK676MN2PYRQ","body":"Service is unhealthy","created_at":"2026-07-15T23:16:40Z","display_at":"2026-07-15T23:16:40Z","incident_id":"01KXM12VKC45YQ5JW4NEVMXFKD","status":"investigating","updated_at":"2026-07-15T23:16:40Z"}]},{"id":"01KX45DXBMQ6Q1ECQ7T5TRSQPG","name":"[Europe] Add-ons Sentiment Analysis Failures","status":"resolved","created_at":"2026-07-09T19:24:46Z","updated_at":"2026-07-10T07:16:33Z","resolved_at":"2026-07-10T07:16:33Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KX5E57554BQ29PGMTG0W1EZB","body":"This incident has been resolved.","created_at":"2026-07-10T07:16:33Z","display_at":"2026-07-10T07:16:33Z","incident_id":"01KX45DXBMQ6Q1ECQ7T5TRSQPG","status":"resolved","updated_at":"2026-07-10T07:16:33Z"},{"id":"01KX45DXBMHS1JSYFAX9ZHBP0W","body":"Service is unhealthy","created_at":"2026-07-09T19:24:46Z","display_at":"2026-07-09T19:24:46Z","incident_id":"01KX45DXBMQ6Q1ECQ7T5TRSQPG","status":"investigating","updated_at":"2026-07-09T19:24:46Z"}]},{"id":"01KWZ5J0A6FG2Y5M2N2FMD6CRF","name":"Slow transcriptions","status":"resolved","created_at":"2026-07-07T20:50:48Z","updated_at":"2026-07-07T22:24:48Z","resolved_at":"2026-07-07T22:24:48Z","impact":"major","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KWZAY4BNEWPJGTNWKT0WCAF8","body":"The incident has been resolved. All pending jobs have been processed successfully.","created_at":"2026-07-07T22:24:48Z","display_at":"2026-07-07T22:24:48Z","incident_id":"01KWZ5J0A6FG2Y5M2N2FMD6CRF","status":"resolved","updated_at":"2026-07-07T22:24:48Z"},{"id":"01KWZ86PT31DA1MWEG7MEGA52S","body":"We've identified to the root cause. We are in recovery and monitoring the situation.","created_at":"2026-07-07T21:37:03Z","display_at":"2026-07-07T21:37:03Z","incident_id":"01KWZ5J0A6FG2Y5M2N2FMD6CRF","status":"monitoring","updated_at":"2026-07-07T21:37:03Z"},{"id":"01KWZ5J0A6FCDJY5YVVQW8XHGQ","body":"There is a connectivity issue causing huge slow downs in transcriptions. We are working on identifying the root cause. ","created_at":"2026-07-07T20:50:48Z","display_at":"2026-07-07T20:50:48Z","incident_id":"01KWZ5J0A6FG2Y5M2N2FMD6CRF","status":"investigating","updated_at":"2026-07-07T20:50:48Z"}]},{"id":"01KWWHP4E2WHQ4HTNF5N0V4YVK","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-07-06T20:25:03Z","updated_at":"2026-07-06T20:28:43Z","resolved_at":"2026-07-06T20:28:43Z","impact":"minor","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KWWHWVDQ1ZAF6K2EG50Z1RKQ","body":"This incident has been resolved.","created_at":"2026-07-06T20:28:43Z","display_at":"2026-07-06T20:28:43Z","incident_id":"01KWWHP4E2WHQ4HTNF5N0V4YVK","status":"resolved","updated_at":"2026-07-06T20:28:43Z"},{"id":"01KWWHP4E2WYYDQ5T0A3W73ZPP","body":"Service is unhealthy","created_at":"2026-07-06T20:25:03Z","display_at":"2026-07-06T20:25:03Z","incident_id":"01KWWHP4E2WHQ4HTNF5N0V4YVK","status":"investigating","updated_at":"2026-07-06T20:25:03Z"}]},{"id":"01KWM8S6E57V5V5GKEMYRDXWZ6","name":"Temporary Latency and Timeouts on Gladia API","status":"resolved","created_at":"2026-07-03T15:15:30Z","updated_at":"2026-07-03T15:15:30Z","resolved_at":"2026-07-03T15:02:00Z","impact":"none","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KWM8S6E58FC1JSCF7TT6HSZ8","body":"Timeframe: 5:02 PM – 5:08 PM Paris Time (CET/CEST)\n\nUpdate: We experienced a brief period of elevated latency and intermittent timeouts affecting the Gladia API. Our engineering team monitored the situation, and performance has since fully stabilized. All systems are now operating normally. We apologize for any disruption this may have caused.","created_at":"2026-07-03T15:15:30Z","display_at":"2026-07-03T15:02:00Z","incident_id":"01KWM8S6E57V5V5GKEMYRDXWZ6","status":"resolved","updated_at":"2026-07-03T15:15:30Z"}]},{"id":"01KVCZN7H8D2Z390H8PCAENFXY","name":"[Europe] Pre-Recorded is in a degraded state","status":"resolved","created_at":"2026-06-18T09:05:40Z","updated_at":"2026-06-18T12:13:43Z","resolved_at":"2026-06-18T12:13:43Z","impact":"critical","page_id":"01KCHE98EAVNWW65E2XPEW9KEA","incident_updates":[{"id":"01KVDADJ3CXXFNQ2C8C6FD2H39","body":"This incident is now resolved. Pre-recorded transcription in Europe is operating normally.\n\nAverage end-to-end latency for new jobs in the EU pipeline is approximately **25 seconds**, with queue wait under **10 seconds** and transcription completing in about **20 seconds** on average. These values are in line with our usual operating range.\n\nJobs submitted during the earlier slowdown have been processed. Service is fully restored.\n\nWe apologize for the disruption. If you continue to experience issues, please contact us at [support@gladia.io](mailto:support@gladia.io).","created_at":"2026-06-18T12:13:43Z","display_at":"2026-06-18T12:13:43Z","incident_id":"01KVCZN7H8D2Z390H8PCAENFXY","status":"resolved","updated_at":"2026-06-18T12:13:43Z"},{"id":"01KVD7W3QG7NH285K5VS0ETJH2","body":"We have applied mitigations and pre-recorded transcription performance in Europe is now back to normal levels for new jobs.\n\nAverage end-to-end latency for new transcriptions in the EU pipeline is approximately **3 minutes**, in line with our usual operating range. Queue wait is under **2 minutes**, and transcription itself completes in under **30 seconds** on average.\n\nJobs submitted during the earlier slowdown are still being processed and will complete over the coming hours as the backlog clears. No action is required on your side for those requests.\n\nWe continue to monitor the pipeline and will post a final update once all backlog has cleared and performance is confirmed stable.","created_at":"2026-06-18T11:29:15Z","display_at":"2026-06-18T11:29:15Z","incident_id":"01KVCZN7H8D2Z390H8PCAENFXY","status":"monitoring","updated_at":"2026-06-18T11:29:15Z"},{"id":"01KVD4JXAXNA718EM9XD8Z17MM","body":"We are still investigating degraded performance on pre-recorded transcription in Europe.\n\nOn our side, current average end-to-end latency for jobs in the EU pipeline is about **15 minutes**. Most of that time is spent waiting in the processing queue (~10 minutes), with the actual transcription step taking around **2 minutes** on average.\n\nWe will keep the status page updated as the situation evolves. You can subscribe to alerts there if you have not already.","created_at":"2026-06-18T10:31:47Z","display_at":"2026-06-18T10:31:47Z","incident_id":"01KVCZN7H8D2Z390H8PCAENFXY","status":"investigating","updated_at":"2026-06-18T10:31:54Z"},{"id":"01KVCZN7H8H6GK0RYN75SR75CH","body":"Service is unhealthy","created_at":"2026-06-18T09:05:40Z","display_at":"2026-06-18T09:05:40Z","incident_id":"01KVCZN7H8D2Z390H8PCAENFXY","status":"investigating","updated_at":"2026-06-18T09:05:40Z"}]}]}