Gladia - Slower than expected transcription time – Incident details

All systems operational

Slower than expected transcription time

Resolved
Degraded performance
Started about 1 month agoLasted about 2 hours

Affected

Pre-Recorded v2

Degraded performance from 4:00 PM to 6:00 PM

Updates
  • Postmortem
    Postmortem

    We experienced degraded batch-processing performance due to an internal overload on our infrastructure. Service performance progressively recovered after rebalancing compute capacity and clearing queues. No data was lost.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.