Gladia - Services unreachable – Incident details

All systems operational

Services unreachable

Resolved
Major outage
Started about 1 month agoLasted 2 days

Affected

API

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 7:37 AM

Pre-Recorded v2

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 7:37 AM

Real-Time v1

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 7:37 AM

Real-Time v2

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 7:37 AM

App

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 7:37 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    One of our provider had a network issue for 10 minutes resulting in some of our services not being reachable for this time.
    We're currently in the process of a multi-region/network migration for critical services to ensure we're less affected by those kind of events.

    Target for this migration is end of Q4.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.