Gladia - Services unreachable – Incident details

All systems operational

Services unreachable

Resolved
Major outage
Started 3 months agoLasted 14 minutes

Affected

API

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 9:00 PM

Pre-Recorded v2

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 9:00 PM

Real-Time v1

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 9:00 PM

Real-Time v2

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 9:00 PM

App

Major outage from 8:45 PM to 8:56 PM, Operational from 8:56 PM to 9:00 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved. One of our provider had a network issue for 10 minutes resulting in some of our services not being reachable for this time. We're currently in the process of a multi-region/network migration for critical services to ensure we're less affected by those kind of events. Target for this migration is end of Q4.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.