Gladia - Unreachable Services – Incident details

All systems operational

Unreachable Services

Resolved
Major outage
Started 6 days agoLasted about 3 hours

Affected

API

Major outage from 1:39 PM to 1:49 PM, Operational from 1:49 PM to 3:32 PM, Major outage from 3:32 PM to 3:48 PM, Operational from 3:48 PM to 5:00 PM

Pre-Recorded v2

Major outage from 1:39 PM to 1:49 PM, Operational from 1:49 PM to 3:32 PM, Major outage from 3:32 PM to 3:48 PM, Operational from 3:48 PM to 5:00 PM

Real-Time v1

Major outage from 1:39 PM to 1:49 PM, Operational from 1:49 PM to 3:32 PM, Major outage from 3:32 PM to 3:48 PM, Operational from 3:48 PM to 5:00 PM

Real-Time v2

Major outage from 1:39 PM to 1:49 PM, Operational from 1:49 PM to 3:32 PM, Major outage from 3:32 PM to 3:48 PM, Operational from 3:48 PM to 5:00 PM

App

Major outage from 1:39 PM to 1:49 PM, Operational from 1:49 PM to 3:32 PM, Major outage from 3:32 PM to 3:48 PM, Operational from 3:48 PM to 5:00 PM

Addons

Major outage from 1:39 PM to 1:49 PM, Operational from 1:49 PM to 3:32 PM, Major outage from 3:32 PM to 3:48 PM, Operational from 3:48 PM to 5:00 PM

Updates
  • Postmortem
    Postmortem

    An issue with our database caused temporary latency and errors on the API between 13:27 and 15:33 UTC. The service recovered automatically after each disruption, and we have implemented mitigations to reduce the risk of recurrence. Additional improvements on storage capacity are also underway.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.