Pre-recorded V2 Slowdowns

Resolved

Operational

Started 3 days agoLasted about 4 hours

Affected

API

Pre-Recorded v2

Updates

Postmortem
November 04, 2025 at 10:50 AM
Postmortem
November 04, 2025 at 10:50 AM
Between 12:00 and 13:00 UTC, we experienced a problem with the batch transcription service. Most request were not processed. Around 13:00, the service slowly recovered due to manual intervention. At 16:00 the service was fully recovered.
We sincerely apologize for the disruption and appreciate your patience.
Resolved
November 03, 2025 at 3:09 PM
Resolved
November 03, 2025 at 3:09 PM
This incident has been resolved.
Monitoring
November 03, 2025 at 12:33 PM
Monitoring
November 03, 2025 at 12:33 PM
We implemented a fix and are currently monitoring the result.
Update
November 03, 2025 at 11:08 AM
Update
November 03, 2025 at 11:08 AM
We are currently investigating this incident.
Investigating
November 03, 2025 at 11:00 AM
Investigating
November 03, 2025 at 11:00 AM
We are currently investigating this incident.

Gladia - Pre-recorded V2 Slowdowns – Incident details