Gladia - Notice history

We redirected current traffic to a failover service until OVH incident is fixed.

We had a regression introduced in our file downloading service resulting in larger file to not be removed from our storage on pre-recored API.

In the same-time , a specific user sent unsupported larger files resulting in our storage being filled way faster than usual.

This impacted files upload services and increased our services CPU usage and pressure over multiples services including Solaria & Pre-recorded resulting in multiples issues like:

- Some request returning 404 codes
- File upload failures
- Session opening failures on Solaria

We fixed the introduced regression to make sur large files are removed as it should be.

We had a regression introduced in our file downloading service resulting in larger file to not be removed from our storage. In the same-time , a specific user sent unsupported larger files resulting in our storage being filled way faster than usual.

This impacted files upload services and increased our services CPU usage and pressure over multiples services including Solaria & Pre-recorded resulting in multiples issues like:

- Some request returning 404 codes
- File upload failures Session opening failures on Solaria

We fixed the introduced regression to make sur large files are removed as it should be.

This incident has been resolved.

A post-mortem will be shared soon.

This incident has been resolved, it was caused by a cache issue resulting in wrong image pulled for one of our services.

This incident has been resolved.

Post-mortem will be shared here soon.

We've fixed the issue. We are actively monitoring the recovery.