Gladia - Notice history

We experienced a temporary API outage caused by the global Cloudflare incident impacting internet routing. A secondary issue in our edge stack prolonged the disruption. Service was restored once the secondary issue fixed.

We experienced degraded batch-processing performance due to an internal overload on our infrastructure. Service performance progressively recovered after rebalancing compute capacity and clearing queues. No data was lost.

We've put a fallback in place and diarization is working as intended. We're monitoring until our main providers get back on track to close the incident.

The issue has been mitigated and normal performance has been restored. All real-time connections are now operating as expected.

Between 03:30 and 11:30 UTC, our real-time (RT) WebSocket service experienced intermittent connection issues due to an infrastructure scaling problem. A temporary workaround was deployed to stabilize performance while the underlying issue was identified and resolved. The root cause was a change in our cloud provider’s API that affected our autoscaling logic. The issue has since been fully resolved, and we have implemented safeguards to prevent recurrence. We sincerely apologize for the disruption and appreciate your patience.

A fix has been deployed. This incident has been resolved.

A workaround is in place to allow more capacity until we fix the root cause.

We have an issue scaling ressources to handle Real Time requests.